New Member Information
South Plains Electric Cooperative, Inc. is a not-for-profit organization providing safe, reliable electric service at the lowest possible cost to its members. We are owned and controlled by the members we serve in the counties of: Childress, Cottle, Crosby, Dickens, Floyd, Foard, Garza, Hale, Hall, Hardeman, Hockley, Kent, King, Lamb, Lubbock, Lynn, Motley and Stonewall.
To report an outage, please call: (806) 741-0111, text your outage, or report an outage though the SPEC app.
For Member Service: (806) 775-7766
- Download the SPEC App to pay your bill and manage your account.
- Create an account and pay online.
- Call (806) 775-7766 and select option '2' to pay by phone.
- Sign up for Co-op Power PrePay.
- Mail payments to: P.O. Box 600, Spur, TX 79370-0600.
- Visit one of our service offices:
110 N. I-27, Lubbock
6506 19th St., Lubbock
2741 Farm Road 836, Spur
1900 Ave. C NW, Childress
611 Hwy. 82, Lorenzo
Call (806) 741-0111 or text to report an outage. You can receive up-to-date information on outages in your neighborhood though our outage map and Facebook.
Safety is everyone's business. Call 811 before you dig. If you see a downed line or other power emergency, call 911.
SPEC operates as a not-for-profit cooperative committed to selling power to its members at cost. View our rates here.
As your electric cooperative, we are your source for energy and information. Since interest in solar power generation is growing, we have information available to help answer your questions.
Privacy Policy Regarding: Collection and use of a Member’s Social Security Number
We obtain your social security number when you apply for service.
Your social security number is obtained because we will be extending credit to you by billing you after the services have been provided to you. We also use your social security number as an additional means to verify your identity, in conjunction with the payment of capital credits and otherwise, and distinguish you from other customers/members with the same or similar name. If you relocate owing us for services rendered, we will use your social security number to assist in locating you so the debt can be collected. We may also may use your social security number in conjunction with the administration of low income assistance programs or for permissible regulatory functions.
We are sensitive to your concerns that your social security number might fall into the wrong hands, which could result in identity theft or general access to your personal information by unauthorized persons. Your Application for service, and any other documents containing your social security number, are filed in a secure location to which only a limited group of authorized personnel have access. Intake personnel who receive your Application have strict instructions to immediately transport such documents to authorized personnel and to not permit such documents to remain on desks, in baskets or elsewhere in general work areas where they could be seen by unauthorized personnel. Personnel are prohibited from copying or in any way duplicating documents containing your social security number except duplication by instruction of authorized personnel for an authorized purpose. Your social security number is accessible on our network to authorized personnel. Firewalls, passwords and other safeguards have been installed in our network to prevent access to your social security number by non-authorized personnel. Employees authorized to have access to your social security numbers are prohibited from saving your social security number, in any fashion, on any personal electronic device. We will not include your social security number on any documents, such as monthly statements, for which it serves no purpose. We need your number on file for the purposes stated but will not use it unnecessarily so as to limit the opportunity for it to be inadvertently disseminated. All employees who will come in contact with your social security number are provided initial training before they are permitted to handle any document containing social security numbers and will be reminded, through periodical updated training, of the importance of protecting the privacy of social security numbers and our policies which have been designed to insure such protection, asserting the need to safeguard customer’s social security numbers. Before discarding any customer records, employees are to shred any portion of the records which contain a customer’s social security number.
Intake personnel, or clerical staff who open mail, may initially receive the documents containing your social security number. They are instructed to immediately transport these to the office of designated authorized personnel, where such documents will be filed and secured. Once the documents are secured, access will be limited to the General Manager and the staff members designated to handle delinquent accounts. If your account is turned over for collection purposes and the attorney/collection agency requests your social security number to assist in collection proceedings, we will provide your number to them as our agent. If we receive a subpoena or Court order compelling us to turn your records over to a law enforcement agency or investigator or to a party in connection with a legal proceeding, then we will release them, including your social security number, as required by law. If the subpoena is issued in a civil matter, you should have the opportunity to seek a protective order or to quash the subpoena to protect the confidentiality of your information.
We will retain your records in accordance with our record retention policy and this privacy policy. If we elect to destroy your records in accordance with our policy, the records containing your social security number will be shredded and any electronic records containing your social security number will be permanently deleted.
Privacy Policy
We have created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information-gathering and dissemination practices.
Your Information is Private
Subscribers are requested to enter limited personal information during sign ups. Under no circumstance will we sell, transfer or disseminate this personal information gathered by our site to any other entity.
Our statistics product collects information about visitors to our website only. This information will also not be sold, transferred or disseminated to any other entity. We may display aggregated data to show industry trends (such as browser share). However, this data shall be the average of many thousands of sites and will in no way be linked to individual subscribers.
Your Information is Secure
Your information is secure because we do not store information on our server. All personal information is stored in a location where access is restricted to company management only.
How do we use “Cookies”?
Visitors should be aware than non-personal/non-critical information, such as IDs and generic letter/number combinations may be stored and collected by the South Plains Electric Cooperative website through the use of "cookies". We use "cookies" solely for the purpose of maintaining sessions such as users/customers login status, and order/product status. "Cookies" are required for the South Plains Electric Cooperative website and functionality may or may not work with "cookies" disabled.
How we use Javascript
Visitors should be aware that Javascript is required for the South Plains Electric Cooperative website to function properly. Our Javascript code aids in the processing and validation data, and does not pose any security risk to you or your personal information. The South Plains Electric Cooperative website may or may not work as intended if Javascript is disabled.
Contacting the website
If you have any questions about this privacy statement, the practices of this site or your dealings with this website, you can contact South Plains Electric Cooperative, Inc., using the contact form on this site.
Usage Terms
South Plains Electric Cooperative maintains this site for your personal entertainment, information, education and communication. Please feel free to browse the site. You may download material displayed on the site for non-commercial, personal use only provided you also retain all copyright and other proprietary notices contained on the materials. You may not, however, distribute, modify, transmit, reuse, re-post or use the content of the site for public or commercial purposes, including the text, images, audio and video without South Plains Electric Cooperative's written permission. Your access to and use of the site is also subject to the following terms and conditions ("Terms and Conditions") and all applicable laws. By accessing and browsing the site, you accept, without limitation or qualification, the terms and conditions and acknowledge that any other agreements between you and South Plains Electric Cooperative directly related to this website are superseded and of no force or effect. South Plains Electric Cooperative has the right to suspend your access to or your use of this website at its sole and absolute discretion with our without cause and with or without notice to you.
Terms and Conditions
South Plains Electric Cooperative neither warrants nor represents that your use of materials displayed on the site will not infringe rights of third parties not owned by or affiliated with South Plains Electric Cooperative.
While South Plains Electric Cooperative uses reasonable efforts to include accurate and up-to-date information in the site, South Plains Electric Cooperative makes no warranties or representations as to its accuracy. South Plains Electric Cooperative assumes no liability or responsibility for any errors or omissions in the content of the site.
Your use of and browsing in the site are at your risk. Neither South Plains Electric Cooperative nor any other party involved in creating, producing, or delivering the site is liable for any direct, incidental, consequential, indirect or punitive damages arising out of your access to, or use of, the site. Without limiting the foregoing, everything on the site is provided to you "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. Check your local laws for any restrictions or limitations regarding the exclusion of implied warranties. South Plains Electric Cooperative also assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of or browsing in the site or your downloading of any materials, data, text, images, video or audio from the site.
Any communication or material you transmit to the site by electronic mail or otherwise, including any data, questions, comments, suggestions or the like is, and will be treated as, non-confidential and non-proprietary. Anything you transmit or post may be used by South Plains Electric Cooperative or its affiliates for any purpose, including, but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting. Furthermore, South Plains Electric Cooperative is free to use any ideas, concepts, know-how or techniques contained in any communication you send to the site for any purpose whatsoever including, but not limited to, developing, manufacturing and marketing products using such information.