Don't Get Scammed

To help protect and inform our members, we created this page to share scam attempts reported by members.
If you believe you have received a scamming attempt, please call us at 806.775.7766.

How to Spot a Scam

In one of the most common scams, a caller may:
Pretend to be from The Co-op. (Your caller ID may even display our name.)
Threaten to turn off power to your home or business within an hour.
Demand immediate payment - often by a prepaid debit card.

Suspect a scammer?
Here's what to do if the call seems suspicious:
1. Hang up.
2. Call us at 806.775.7766.
3. Call the police.

DO NOT pay over the phone if immediate payment is demanded to avoid a disconnection.

Receive a discount on Life Lock through our Co-op Connections program.

Here are some recent scamming attempts reported by members:

  • We are seeing an uptick in scammers trying to trick our members. Some reports are phone scams and some are door-to-door. Please remember, we will never go door-to-door demanding payment, nor will we call you and demand payment with an immediate disconnect if you don’t pay. We also do not have any contracted relationships with any solar companies, but we do have a solar specialist available to help you. Don’t give your personal information to anyone. Our member service reps have the details they need to access your account. If you are unsure, please hang up or shut the door and give us a call at 806-775-7766.

  • Members are receiving calls from 806-412-8777 where a recorded message states that they will be disconnected due to delinquencies. If you receive one of these calls and are unsure if it is a scam, hang up and call us at 806.775.7766.

  • Representatives from Vivint are going by homes claiming to be working with South Plains Electric Cooperative selling solar and making false claims. If you receive one of these visits and are unsure if it is a scam, hang up and call us at 806.775.7766. Before signing up for solar please contact Jerry Jones at jnjones@SPEC.coop or 806.790.3663. We are happy to share information about solar and offer assistance in making decisions about whether solar is a good option for you.

  • Members have received a call stating that they are South Plains Electric and that we will be disconnecting your service at 2:00 p.m. to update your meter. Please be aware that we will contact you by email, text, bill stuffers and by a door knock before replacing your meter.  If you receive one of these calls and are unsure if it is a scam, hang up and call us at 806.775.7766.

  • Members are receiving calls from 1-800-350-6945 demanding payment within 30 minutes or their power will be disconnected. They are giving a number to call back. After calling the number back, the call is answered: "You've reached the business contact center". Please be aware that all of our calls are answered identifying South Plains Electric Cooperative. If you receive one of these calls and are unsure if it is a scam, hang up and call us at 806.775.7766.

  • Caution: We have reports of members searching for South Plains Electric online and this link comes up as one of the results: www.doxo.com/info/south-plains-electric-coop.  This company is not authorized to accept payments for South Plains Electric Cooperative members. We have several reports of members using this site and we are not receiving the payments or are receiving them late. Our website is www.SPEC.coop. There is a secure link to the bill pay site from the homepage. Also, you can mail your payment, come to one of our service locations, download our free app or call our member service representatives at 806.775.7766.

  • A man by the name of Alexander is calling members saying if they don’t pay within an hour, a truck will be there to pull their meter. They say it will be truck #00125812G. The call back number is 800.460.0973. If you receive one of these calls and are unsure if it is a scam, hang up and call us at 806.775.7766.

Don't get scammed graphic

 

DOXO Warning

doxo

When making a payment on your account, please remember that Doxo is not affiliated with SPEC in any way.

Doxo is a third-party website that allows you to pay bills via their site, then send the payment to us at a later date. In addition, Doxo may charge you extra fees.

We cannot control when we will receive a payment from doxo.com, possibly resulting in a late payment from the member or even disconnection due to non-payment.

The most secure ways to pay are:

  • Downloading the SPEC App

  • Creating an account to pay online 

  • Calling 806.775.7766 and selecting option '2' to pay by phone

  • Sign up for Co-op Power PrePay

  • Mail your payment to:
        P.O. Box 600, Spur, TX 79370-0600

  • Visit one of our service offices:
        110 N. I-27, Lubbock
        7210 82nd St., Lubbock
        2741 Farm Road 836, Spur
        1900 Ave. C NW, Childress
        611 Hwy. 82, Lorenzo

For more information on making a payment click here.