Your payment wasn’t credited to your account by the due date on your most recent bill.
To keep our Cooperative financially sound, this is a friendly reminder asking you to check your payment status to avoid disconnection and additional fees to reconnect your service.
After disconnection, your service will not be restored until full payment is received. A $50 reconnect fee will be charged along with the possibility of an additional deposit. Reconnects paid after 5 p.m. or on weekends will be charged a $100 reconnect fee.
We want to help you be current on your bill and avoid disconnection of your electric service. One of the best options for you may be our Co-op Power Prepay program, allowing you to fill up your electric account, like filling up your gas tank. Instead of receiving a bill once a month, your usage is billed daily and deducted from the credit balance on your account. An added feature to PrePay is the debt management program. When you enroll in PrePay, your past due amount is moved to debt management. With every dollar you put on your account, 25% is applied to the debt until the balance is eliminated and the other 75% becomes a credit on the account to pay for future usage. You can learn more and sign up here.
We also offer payment arrangements, so please contact us to discuss options and avoid disconnection.
You can reach us at 806-775-7766 from 7:30 a.m. to 5:30 p.m., Monday-Friday. You can also access your account information and make payments online or on our free mobile app. Learn about all the ways to pay here.
Alerts and Reminders
You can sign up for account alerts and reminders such as due date, past due and payment confirmation notices. Alerts and reminders can be configured for each individual account and on each individual mobile device.
Sign up today by using our online bill pay site, our SPEC App or by calling (806) 775-7766 to speak with a member service representative.
